We are currently working with leading global players in fixed-line telephony industries & wireless in order to shape their Process Management, Customer Care, Customer Information Center and sales strategies. We have been Implementing Management Solutions through some Guides such as Process Management, ISO 9001, EFQM & TL-9000. We have helped numerous Companies in designing their SLA's, KPI's & Balanced Scorecard.

We designed Comprehensive Career Planning & Competency based Training Program to various Regional Telecommunication Companies. We also trained the staff of several Call Centers and POS.

We collaborate closely with our clients and assist them in defining their objectives. We develop strategies to achieve their results, overcome threats from direct and broader environments and that could hurdle goal attainment.. Our Experience in the Telecommunication Industry covers Organizations such as Alcatel, CELLIS-

FTML, France Telecom, Jordan Telecom, MobiNil, MTC-Vodafone-Kuwait, MTC-Touch (Lebanon), Orange (France), VivaCel (Armenia), Philipps, Spacetel Syria, Syriatel, etc...